Privacy Policy

Terms of use of gaiassystem.eu

By accessing the gaiassystem.eu website, the user accepts the following terms and conditions:

Exclusion of warranty and liability

gaiassystem.eu endeavors to provide current and accurate information on the website. However, no warranty or liability can be assumed for the correctness, completeness, timeliness, and accuracy of the information provided. The use of the information is at the user’s own risk. The content on the website may be changed at any time. gaiassystem.eu cannot guarantee the availability of the website. gaiassystem.eu disclaims liability for any damages or consequential damages resulting from accessing the website or its use (or the inability to access or use it), to the extent permitted by law.

Liabilty for links

The gaiassystem.eu website may contain content that is not originated from gaiassystem.ch, as well as links to third-party websites over which gaiassystem.ch has no control. gaiassystem.eu does not guarantee the accuracy of external content, and the respective operators of the linked websites are solely responsible for their content. Links will be promptly removed if gaiassystem.eu becomes aware of any legal violations on the linked websites. gaiassystem.eu is also not liable for websites that link to the gaiassystem.eu website or display it within frames or otherwise use its content.

Intellectual property rights and copyright

All intellectual property rights, particularly copyright and related rights, to this website (text, images, logos, trademarks, files, etc.) are solely owned by gaiassystem.ch or the respective rights holders. The content of this website may be downloaded or copied exclusively for personal use. Any modifications to the content of this website, as well as the (complete or partial) reproduction, transmission (electronically or by other means), modification, linking, or use of this website for public, commercial, or other commercial purposes, are prohibited without prior written consent from gaiassystem.ch or the third-party owner of the corresponding rights.

Privacy policy according art. 4 par. 4 DSG & DSGVO of the EU

In this privacy policy, we describe how we collect and process personal data (information that relates to an individual and directly or indirectly identifies them) when you visit our website, use our applications, or use our services. Because reading long privacy policies can be tedious, we summarize the most important points for you in the right column.

Personal data we process to provide our website

You can visit our website and learn about our services without telling us who you are. When you visit our website, we only process technical data that is necessary to provide our website. Like any connection to a web server, the servers on which we host our website and applications log and store certain technical data. This data includes the IP address and operating system of your device, the date and time of use, the last website accessed in the same browser window, and the browser used to access our website. To the extent that we process personal data in this context, we do so based on our legitimate overriding interest in providing the website, offering you the best possible user experience, and ensuring the security and stability of our systems.

You can visit our website and learn about our services without telling us who you are. When you visit our website, we only process technical data. This data is necessary to provide our website.

Personal data that we process for the provision of services

If you use the registration or order forms on our website or inquire about our services and other offers via email or phone, we process your contact details and other contract-relevant personal data. We process this personal data for the purposes of service provision and informing you about our services. This also applies to our social media presence, where we communicate with interested individuals. The General Terms and Conditions (GTC), terms of use, privacy policies, and other provisions of the respective operators of such online platforms also apply. To respond to your inquiries, we regularly require your first name, last name, email address, phone number, and customer number. For the conclusion and processing of contracts related to the use of paid services (web hosting, domain, and additional services), we need further information, particularly the payment method you have chosen. For domain services, we also require regulatory information, especially regarding the domain holder and the billing recipient. We process your payments internally or through external service providers in Switzerland or the EU. These providers are mentioned in each transaction. We process contact and transaction data to conclude and fulfill a contract with you or to communicate with you about our services and other offers. Additionally, we process this personal data based on our overriding legitimate interest in responding to your inquiries as effectively as possible, providing and further developing our services in accordance with the contract, or optimizing your user experience. Based on our overriding legitimate interest in informing you about new developments, services, and offers from cyon, we may provide you with relevant commercial information (e.g., via newsletters) if you are interested. You always have the option to opt out of receiving such commercial information. For forms, we use internal resources or external service providers. These providers are required to comply with appropriate data protection and security guarantees.

If you use the registration or order forms on our website, inquire about our services and other offers, or visit our social media presence, we process your contact details and other contract-relevant personal data. We process this personal data for the purposes of service provision and informing you about our services.

Personal Data We Store and Provide on Your Behalf

We process (personal) data on your behalf that you store when using our services. This processing includes the storage, provision, transmission, and deletion of data in accordance with our contractual agreements with you. As part of our service provision, we process the personal and other data that you choose to store on the infrastructure we use to deliver our services, as well as personal data related to individuals to whom you grant access to your website or applications. This primarily includes data that is typically collected when accessing, running, and using websites and applications (log data, such as the user’s IP address, the operating system of their device, as well as the date and time of use). Additionally, this includes data entered by the user and usage data with personal reference collected by you. To the extent that we process personal data, we do so in accordance with our contractual obligations as a data processor. You remain solely responsible for the legality of processing the personal and other data you store, including the permissibility of subcontracted and sub-processing.

How and Why We Use Cookies

We use cookies on our website and in our applications to provide you with the best possible user experience and to gather insights for improving our services. Cookies are data files that are downloaded to your computer or mobile device when you visit a website or use an application.

Some cookies (so-called session cookies) are necessary to enable certain functions, such as selecting your preferred region, accessing the customer area, or saving your order progress.

We use cookies on our website and in our applications to provide you with the best possible user experience and to gather insights for improving our services.

Data We Process to Analyze and Improve the Use of Our Website

We use open-source software on our website to analyze its usage and gather information to improve our services. We have an overriding legitimate interest in doing so. This software runs on our own infrastructure, ensuring that no data is transmitted to servers beyond our control.

We use this software only with IP anonymization enabled. As a result, IP addresses are processed in a shortened form, preventing any direct personal identification.

We use open-source software to analyze the use of our website and gather information to improve our services. This software runs exclusively on our own servers.

How We Process, Protect, and Retain Your Personal Data

We handle your personal data with trust, responsibility, and in accordance with this Privacy Policy and applicable data protection laws. We store your personal data only for as long as necessary for the described purposes or for legal reasons. We process personal data only for the purposes for which you provide it to us, as described in this Privacy Policy or in accordance with applicable laws. In most cases, our processing of personal data is subject to the provisions of the Swiss Federal Act on Data Protection (FADP) and its associated ordinance (FODP). For the processing of data from individuals in the European Economic Area (EEA) and other foreign jurisdictions, the General Data Protection Regulation (GDPR) and other applicable foreign data protection laws may also apply. To ensure the confidentiality, integrity, and contractual availability of personal data, we implement appropriate technical and organizational measures. Based on our risk assessment, these include access controls, user access restrictions, and procedures for regularly reviewing, assessing, and evaluating the effectiveness of these measures. We store personal data only to the extent and for as long as necessary to fulfill the purposes for which it was collected, where we have an overriding legitimate interest in its retention, or where we are legally required to do so.

We process your personal data with trust and responsibility, as described in this Privacy Policy and in compliance with applicable data protection laws. We store your personal data only for as long and to the extent necessary for the described purposes or for legal reasons.

Who We Share Your Personal Data With

To fulfill our contractual obligations, protect our overriding legitimate interests, or comply with legal requirements, it may be necessary to share your personal data with external recipients. These may include:

External service providers in Switzerland or the EEA
SSL providers
Courts and authorities

If we are requested to disclose your personal data by courts or authorities and are legally required to do so, we will share your data with them or other third parties. When transferring data to organizations in countries without adequate data protection, we comply with the provisions of the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) regarding international data transfers (e.g., by incorporating recognized standard contractual clauses for data transfer).

To fulfill our contractual obligations, protect our interests, or comply with legal requirements, it may be necessary to share your personal data with the following categories of recipients.

Your Rights Regarding Your Personal Data

Under the Swiss Federal Act on Data Protection (FADP) and other applicable data protection laws (including, where and to the extent applicable, the General Data Protection Regulation (GDPR), you have rights regarding the personal data we process about you. In particular, you have the right to receive confirmation, free of charge, as to whether we process your personal data and, if so, to obtain information about its processing. You may also request the restriction of the processing of your personal data, as well as its correction, deletion, blocking, or completion. Furthermore, you can withdraw any consent given with effect for the future and object to the processing of your personal data at any time. If and to the extent the GDPR applies, you also have the right to data portability. Regardless of this, you can always create copies of the content stored by us for your website or application via our platform. Please note that exceptions apply to these rights. In particular, we may need to continue processing and storing your personal data to fulfill a contract with you, to protect our legitimate interests (such as asserting, exercising, or defending legal claims), or to comply with legal obligations. Where legally permissible, we may therefore deny or only partially fulfill your data protection-related requests, such as requests for information or deletion. However, you have the right to file a complaint with the relevant data protection authority. If you wish to exercise your data subject rights as a user of a website or application operated by one of our customers, please contact the respective website or application operator directly. In this regard, we act solely as a data processor, and it is the responsibility of the customer, as the data controller, to ensure compliance with data subject rights.

Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time. The version published on our website at the time applies. Last update: March 2025.

General Terms and Conditions

Our General Terms and Conditions apply. You can access them here: download (PDF).

How You Can Contact Us

Responsible Party (or, depending on the context, Data Processor):

gaiassystem GmbH
Bachtelstr. 10
8123 Ebmatingen / Switzerland

You can contact us for general inquiries about our services and the General Terms and Conditions. If you wish to exercise your data protection rights applicable to us or have general questions about data protection, please feel free to reach out to us as well.